Classification

The classification

Following the grouping of three information centres (Rochechouart, Saint-Junien, Oradour-sur-Glane) the Porte Océane du Limousin tourist office obtained the category 2 label. It also belongs to the national network of tourist offices “Offices de Tourisme de France”.

Its commitments :

• Providing you an easily accessible reception and information area.
• Facilitating your enquiries.
• Offering you a seating area.
• Informing you free of charge of the local tourist attractions.
• Displaying and communicating its opening hours in at least two different languages.
• Offering you free wifi access.
• Being open at least 240 days a year, including Saturdays and Sundays during full tourist season and for major events.
• Replying to your mail all year round.
• Ensuring a permanent reception service run by staff speaking at least two foreign languages.
• Supplying printed tourist maps and guides.
• Giving you access to its trilingual website.
• Publishing its tourist information on paper, translated in at least two foreign languages regarding:
  • All rated tourist accommodation specifying at least the establishment’s name, address, email address, website, phone number and rating.
  • cultural, natural or leisure tourist attractions and monuments, including fees, opening periods and hours, website, phone number and address.
  • events and entertainment.
  • emergency phone numbers.
• Annually updating its tourist information.
• Displaying emergency phone numbers outside.
• Offering exhaustive information about its territory for every customer.
• Handling your claims and measuring your satisfaction.
• Respecting a quality policy.
• Having a holiday consultant at your disposal.
• Ensuring reliable and up to date information about the local tourism offer.