Quality approach

Quality approach: giving you our best welcome

The tourist information centre of Porte Océane du Limousin is committed to a constant progress-oriented approach of its services with especially the category II label obtained in June 2019. Our goal for 2021 is to obtain the “Qualité TourismeTM” brand. This national brand aims to increase customer satisfaction and loyalty as well as to promote our destination.

Our Quality commitments :

Towards our visitors:

• A comfortable and easily accessible reception area
• A clear and up to date information area
• A warm welcome with personalized advice
• Measuring your satisfaction using surveys- give us your opinion on our website - and addressing your complaints
• Being visible: disseminating tourist documentation widely (shops, accommodation, tourist sites, etc.) and promoting our events (local press, etc.)
• Developing an outdoor mobile information stand at events and strategic places of our territory
• Offering guided tours throughout the community network.

Towards professionals (partners of the tourist office and institutions):

• Consulting our partners regularly
• Accompanying them in their progress and promotion process
• Communicating and working together
• Handing out our documentation and informing of our news.

Internally :

• All involved in quality
• Complementarity, a strength in our team.

As we are mindful to professionalize and perpetuate our actions and to reach our goal in 2021, undertaking the “Qualité TourismeTM” approach was obvious for us. We apply the brand’s criterias and have built a quality policy loyal to the values of our territory. It will be updated every 5 years.

Everyday, the “Qualité TourismeTM” brand, just like a toolbox, helps us build a sound and constantly improving work system with harmonized approaches. Thereby, it facilitates a constant quality welcome with clear and up to date advice.

We look forward to meeting you in one of our information centres !